> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to factory reset a Socket Mobile device

> This article explains how to reset the Socket Mobile device if communication issues need to be resolved

### Introduction

This article walks through how to perform a factory reset on your Socket Mobile scanner and reconnect it to the Vori app.

<img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/unnamed-1.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=fb810b5aeb880ed9b31bd13a4683941f" alt="" width="201" height="69" data-path="images/unnamed-1.webp" />

**✏️** **Note -**  These instructions are **only** for resetting a Socket Mobile scanner.

***

### Hardware Reset

First, make sure the scanner is sufficiently charged. Assuming there's no power issue, please continue:

* Close out the Vori app by double clicking the home button and swiping up on the app's screen.

* Hold down the large scan button, then press the small power button until you hear 3 beeps.

* Go into your iOS device's settings and toggle Bluetooth off.

* Scan this barcode to do a factory reset:

<img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/file-lz0moik0uq-1.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=d95d53b98ebebff0ec7d3f9d40237e8f" alt="" width="363" height="138" data-path="images/file-lz0moik0uq-1.webp" />

* After, the scanner will play several tones and then will automatically turn off.

* Press the small power button until the scanner turns on (you'll hear 2 beeps) and scan this barcode to put the scanner in *iOS Mode* (make sure you hear 3 beeps after scanning this barcode):

<img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/file-crexlf7wmg-1.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=b33f57258383e21bfedc2c791bff4995" alt="" width="376" height="127" data-path="images/file-crexlf7wmg-1.webp" />

* After you hear the 3 beeps, go to *Settings → Bluetooth* and turn it back ON. Tap on **Socket CHS** then tap *Pair* and wait for it to connect.

* Open the Vori app and select a vendor. If you hear a beep from the device after this, it should be connected. Press the large scan button to scan items.


## Related topics

- [How to fix the barcode scanner on the store handheld (Socket Mobile version)](/hardware-and-peripherals/handheld-and-mobile-devices/how-to-fix-the-barcode-scanner-on-the-store-handheld-socket-mobile-version.md)
- [Troubleshoot Camera Scanner Connection Issues with the VoriOS app](/hardware-and-peripherals/handheld-and-mobile-devices/troubleshoot-camera-scanner-connection-issues-with-the-vori-os-app.md)
- [Pair and Troubleshoot the Linea Pro Barcode Scanner](/hardware-and-peripherals/handheld-and-mobile-devices/pair-and-troubleshoot-the-linea-pro-barcode-scanner.md)