> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to soft reset the scanner scale

> This article explains how to perform a soft reset to resolve the "Scale Not Ready" error on the scanner scale.

### Introduction

A soft reset is a quick way to reboot the scanner scale without fully powering it down. This step is often used to resolve common scale communication issues, such as the `Scale Not Ready` error. Resetting the scale restores the connection between the POS and scanner hardware, helping to ensure accurate weight readings during checkout.

***

### Directions

<iframe src="https://www.loom.com/embed/8021f4e1d93d404d8c22292d965aba01" frameBorder="0" allowFullScreen style={{width: "100%", height: "400px"}} />

<video autoPlay loop muted playsInline src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/reset-ss-1.mp4?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=a1df00e57bca8106448182e9ad696528" data-path="images/reset-ss-1.mp4" />

1. Tap the control shown in the top-right corner of the POS screen: `Scale Not Ready` or the live weight.

2. Select **Reset Scanner Scale**\*; this can take up to a minute.\*

3. When the reboot is complete, a reboot sound will play, and the scale will reset to `0.00lb`.
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