> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to download TeamViewer

> This article explains how to download TeamViewer and share access credentials with Vori Support.

### Introduction

TeamViewer is a secure remote support tool that allows Vori’s Support team to access a store’s computer with permission. Downloading and launching the Quick Support version of TeamViewer enables one-time access—no account or installation required. This article outlines the steps for both Mac and Windows computers.

***

### Directions for Mac

1. Click t[his link](https://www.teamviewer.com/en-us/download/macos/?coupon=CMP-PR-BF24) to open the TeamViewer download page.

2. Go to TeamViewer Quick Support, select **`Download`.**
   ​

   <img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/image-mar-25-2025-05-20-00-2830-am.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=81731a9978427151831448034d94e521" alt="" width="2980" height="1984" data-path="images/image-mar-25-2025-05-20-00-2830-am.webp" />

3. Open the downloaded file.

4. Allow permissions for **Set up Screen Recording** and **Set up Accessibility,** then continue.
   ​

   <img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/image-mar-25-2025-05-19-57-0439-am.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=a31993ce0c899212bb2cdde2bb8bcd79" alt="" width="870" height="1186" data-path="images/image-mar-25-2025-05-19-57-0439-am.webp" />

5. Under Receive support, locate the Your ID and Password fields.

6. Provide both the **ID** and **Password** to **Vori Support**.
   ​

   <img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/image-mar-25-2025-05-20-02-3691-am.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=bdb6c3fbfbed961a028fd3dd3e45c5ab" alt="" width="860" height="1174" data-path="images/image-mar-25-2025-05-20-02-3691-am.webp" />

***

### Steps for Windows

1. Click [this link](https://www.teamviewer.com/en-us/download/windows/?coupon=CMP-PR-BF24) to open the TeamViewer download page.

2. Go to TeamViewer Quick Support, select **`Download (64-bit)`.**
   ​

   <img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/image-mar-25-2025-05-19-58-2572-am.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=a0fc2a6b3e283ac669483b624d861dda" alt="" width="2730" height="1968" data-path="images/image-mar-25-2025-05-19-58-2572-am.webp" />

3. Open the downloaded file.

4. Approve all required permissions.

5. Under Receive support, locate the Your ID and Password fields.

6. Provide both the ID and Password to Vori Support.

   <img src="https://mintcdn.com/vori/_IH6Rx-AZai7FP3O/images/teamviewer-2.webp?fit=max&auto=format&n=_IH6Rx-AZai7FP3O&q=85&s=8a2f12af7ad89259285e4ae754fc405d" alt="" width="442" height="602" data-path="images/teamviewer-2.webp" />

✏️ **Note -** TeamViewer QuickSupport allows Vori to view and troubleshoot issues live. No persistent access is granted once the session ends.


## Related topics

- [Hardware Troubleshooting Guide](/getting-started-with-vori/support/hardware-troubleshooting.md)
- [How to Download UNFI Invoices for Cost Change Review](/cost-changes-and-smart-pricing/unfi-and-supervalu/how-to-download-unfi-invoices-for-cost-change-review.md)
- [Frequently Asked Questions](/faqs.md)