> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Factory Reset a Store iPhone

> Erase your Vori store iPhone and walk through iOS setup so it re-enrolls and reinstalls its apps.

Factory reset your Vori store iPhone when Vori Support asks you to, or when a force update or troubleshooting requires it. After the reset, the phone re-enrolls with Vori and downloads its current apps on first boot.

The full process usually takes 5–10 minutes, longer if your Wi-Fi is slow.

### Before you start

* Have the store iPhone in hand and charged, or plugged in.
* Make sure you have a Wi-Fi network with good coverage. A back office or private network works better than public Wi-Fi.

### Start the reset

1. On the iPhone, open **Settings**.
2. Tap **General**.
3. Tap **Transfer or Reset iPhone**.
4. Tap **Erase All Content and Settings**.
5. Tap **Continue**, then tap **Erase iPhone** to confirm.

The Apple logo and a progress bar appear, and the phone may restart a few times. This takes several minutes. When it finishes, the phone powers on to the **Hello** screen.

### Walk through iOS setup

Follow Apple's setup screens until you reach the home screen. Skip everything account-related. The phone re-enrolls with Vori automatically once it's online.

1. **Language and region**: Swipe up to begin, select **English**, then select **United States**.
2. **Appearance**: Leave **Default** checked, then tap **Continue**.
3. **Set up**: Tap **Set Up Without Another Device**.
4. **Wi-Fi**: Choose a network with good coverage and enter the password if prompted.
5. **Enroll in Vori**: Wait for "It may take a few minutes to set up your iPhone…". Once the phone reaches Apple's servers, it shows that the device is owned by Vori, Inc. Tap **Enroll this iPhone**.

   > [!WARNING]
   >
   > If the screen showing the device is owned by **Vori, Inc.** doesn't appear, the phone isn't set up correctly. Contact Vori Support. See [Troubleshooting](#troubleshooting-contact-vori-support) below.
6. **Apple Account**: Tap **Forgot password or don't have an account?**, tap **Set Up Later in Settings**, then tap **Don't Use**.

   ![Apple Account sign-in screen with the "Forgot password or don't have an account?" link highlighted](https://mintcdn.com/vori/pZTKj_9WjX-Sk4bj/images/factory-reset-a-store-iphone/apple-account-signin.webp?fit=max\&auto=format\&n=pZTKj_9WjX-Sk4bj\&q=85\&s=eeb87c99470c5ad68e69328c8ad5fcaa)
7. **Update Your iPhone Automatically**: Tap **Continue** to accept the default.

   ![Update Your iPhone Automatically screen with Continue selected](https://mintcdn.com/vori/pZTKj_9WjX-Sk4bj/images/factory-reset-a-store-iphone/update-iphone-automatically.webp?fit=max\&auto=format\&n=pZTKj_9WjX-Sk4bj\&q=85\&s=055a5993ff6af19f4b81b4b0c2748fce)
8. **Apple Intelligence**: Tap **Skip** in the top-right corner. Store devices don't use Apple Intelligence.

   ![Summarize Notifications setup screen with Not Now selected](https://mintcdn.com/vori/pZTKj_9WjX-Sk4bj/images/factory-reset-a-store-iphone/summarize-notifications.webp?fit=max\&auto=format\&n=pZTKj_9WjX-Sk4bj\&q=85\&s=cd04005bbc3183c63ad52c1a149ed7b1)
9. **Action Button**: Tap **Not Now**.
10. **Emergency SOS**: Tap **Continue**.

Keep tapping through any remaining prompts until you reach the home screen.

### Finish app setup

The phone downloads its required apps and sets up the home screen and dock automatically. It's ready once every app is fully installed, with no greyed-out icons or progress overlays.

Required apps:

| App | Icon |
| - | - |
| Iru | Blue jellyfish |
| Vlink | Blue **V** |
| Vori Help | Purple question bubble |
| Vori operating system | White **V** on a black background, in the dock (no name shown) |

### Troubleshooting: contact Vori Support

If setup fails, for example the screen showing the device is owned by Vori, Inc. never appears, contact Vori Support through [live chat](https://help.vori.com/getting-started-with-vori/support/use-live-chat-for-support-questions-and-requests.md). Have the phone's serial number ready.

* **Before setup is complete (no home screen access):** Lock the phone, press the side button to wake it, then tap the small ⓘ icon in the bottom-right corner of the lock screen to view the serial number.
* **After setup is complete (home screen access):** Open **Settings** > **General** > **About**.


## Related topics

- [Update the VoriOS App](https://help.vori.com/vori-setup-and-troubleshooting/update-the-vorios-app.md)
- [Frequently Asked Questions](https://help.vori.com/faqs.md)
- [Pair and Troubleshoot the Linea Pro Barcode Scanner](https://help.vori.com/hardware-and-peripherals/handheld-and-mobile-devices/pair-and-troubleshoot-the-linea-pro-barcode-scanner.md)