Fix Admin Password Not Working After POS Restart

After a restart, the system will prompt for the admin password:

Admin Password: 654321

Carefully re-enter the password and ensure:

If the password is still not accepted, proceed to the next step.

Mac devices have built-in security protections for incorrect password attempts:

✏️ Note:

Wait for the timeout period to expire before trying again
You may also try restarting the Mac, which can reset the lockout timer and allow another attempt

If you’re able to try again but the password still fails, proceed to the next step.

Restarting the POS lane can help reset login attempts and clear temporary issues.

If the password is still not accepted, proceed to the next step.

There may be an issue with the keypad not properly registering inputs.

To test:

If numbers are not appearing correctly, the keypad may be the issue.

If all numbers are registering but the password still fails, proceed to the next step.

If the keypad appears functional but the password is not accepted:

Locate the 10-key (numeric keypad) cable under the POS counter. It is plugged directly into the lane's Mac computer.
Unplug the cable
Wait a few seconds
Plug it back in securely
Try entering the password again

If the issue persists, proceed to the next step.

If:

Then it’s possible the admin password has been changed.

Please contact Vori Support for assistance with confirming or resetting the admin password.

This issue is typically caused by one of the following:

If you’re still unable to log in after following these steps, please reach out to support for further assistance.

Follow these steps to resolve issues when the admin password is not accepted after restarting the POS. After a restart, the cashier screen will prompt for an admin password before you can proceed.