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Find a the Status of a Card Charge on Cardconnect

After a payment is processed, the transaction may be looked up within the Cardpointe portal to confirm the status of the funds being withdrawn from the card.

 

Directions

  1. Go to cardpointe.com/account and log in to your merchant profile.
  2. Navigate to the Reporting tab in the top menu.
  3. Within the Transactions tab of Reporting, use the available filters to search for the charge in question. Suggested filters include:
    1. Date: Filter down transactions to the date of the charge.
    2. Date:Filter down transactions by the amount of the charge.
    3. Last 4: Click into the Search Columns button and select the Last 4 filter to filter down transactions by the last 4 digits of the card.


  4. Once the transaction is located, confirm whether it was charged by checking the Status of the transaction on the far right of the row.
    1. Authorized - The card issuer has approved the transaction and placed a hold on the funds. The transaction has not yet been finalized or settled.
    2. Batched - The transaction has been included in a batch that has been submitted for settlement. Funds will be deposited according to your processor’s funding schedule.
    3. Captured - The authorized transaction has been finalized and sent for settlement. This status typically means the transaction will move to funding.
    4. Declined - The card issuer declined the transaction. No funds were authorized. Common reasons include insufficient funds, incorrect card details, or issuer restrictions.
    5. Failed - The transaction could not be completed due to a system or communication error. No funds were authorized or captured.
    6. Format Error - The transaction was rejected due to invalid or improperly formatted data (such as missing or incorrect fields).
    7. Partially Refunded - A portion of the original transaction amount has been refunded to the customer. The remaining amount remains settled.
    8. Partially Voided - Part of the transaction amount was voided before settlement. Only the remaining amount will be processed.
    9. Processed - The transaction has been successfully completed and accepted by the processor. Funding status may depend on batching and settlement timing.
    10. Refunded - The full transaction amount has been returned to the customer after settlement.
    11. Rejected - The transaction was rejected by the processor or gateway before authorization. This can occur due to validation rules or risk checks.
    12. Token Decrypt Failed - The transaction could not be processed because the encrypted payment token could not be decrypted. No authorization occurred.
    13. Under Review - The transaction is being reviewed for potential risk or fraud. Processing is temporarily paused until the review is completed.
    14. Unknown - The transaction status could not be determined at this time. This may be due to a temporary system issue or delayed response.
    15. Verified - The card details were successfully verified (such as an address or card verification check), but no funds were authorized or captured.
    16. Voided -The transaction was canceled before settlement. Any authorized funds will be released back to the cardholder.