As of 10/01/2024, Vori POS customers may be using either CardConnect or Paysafe for credit card processing. This guide will show how to find card charge information on both platforms.
Duplicate Charges
If the chargeback dispute is for a duplicate charge and only one transaction can be found in Vori back office, a network error may have resulted in a duplicate charge with no associated transaction ID#.
Confirm whether a duplicate charge has occurred by checking the for multiple charge amounts to the same card in either CardConnect or Paysafe merchant portals.
When presented with a chargeback dispute from a customer, transaction and card charge information may be found in multiple locations:
Finding and exporting transaction information in back office
Log into dash.vori.com
Directions on how to search for an order may be found by clicking here
Orders may be found by using filters like Date, Amount, & Card Last 4
To export the report, select File and Print on the web browser
On the Print screen, select Save as PDF
CardConnect: Finding and exporting card charge information
On the CardConnect main page, select Reporting
Under the Transactions tab of Reporting, search for the card charge using the Date, Amount, & Last 4 filters.
Once the matching card charge has been found, select the Transaction # to open the chard details page
On the charge details page, select the Print Receipt option and select Save as PDF to generate an export
Paysafe: Finding and exporting card charge information
On the left side of the PCS main page, select the Financials menu and Transactions in the dropdown.
On the Transactions page, set the page view to Card Details and set a date range for the card charge search
Select Advanced Search and enter search criteria like charge amount and last 4 digits of the card #. Then, select Search.
Once the matching card charge is found, select the right icon to download the page as an .xlsx file.
