> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Meet Chip, Your Virtual Employee

> Ask Chip questions about your store in plain language, get answers from your own numbers, and hand off setup work for your approval.

Chip is the virtual employee built into Vori. Your team asks a question in plain language, and Chip finds the answer, digs into your numbers, or prepares the setup work and hands it back for your approval.

Every Vori store has Chip, in Back Office and on the handheld.

> [!NOTE]
>
> Chip is in open beta and free for every store through December 31, 2026. Usage during the beta will never be billed retroactively.

***

### What you can ask Chip

Chip helps with three kinds of work:

| Kind of work | What Chip does | Try asking |
| - | - | - |
| **How-to questions** | Answers questions about Vori right where you work, so your team stops hunting through help articles. | "How do I set up a flash sale?" |
| **Your store's numbers** | Pulls answers from your own store data. Drill in by department, vendor, or day. | "Why did the bakery margin slip this week?" |
| **Setup work** | Prepares menus, promotions, orders, and more, then hands them back for your review before anything goes live. | "Set up a menu for my deli counter." |

Stores also use Chip to plan a promotion, catch a cost change, design shelf tags, and set up a new employee.

Your team can ask in the language they're most comfortable with. For example, a team member can ask Chip a question in Chinese.

***

### Where to find Chip

* **On the Back Office Home screen:** type your question in the box at the top, or pick a suggested question. Suggestions are grouped into **Sales & trends**, **Margins & analytics**, and **How Vori works**. Select **More suggestions** to see new ones.
* **From any Back Office page:** select **Chip** in the top-right corner to open the chat.
* **On the handheld:** on the Home screen, tap **Chip** next to **Search**. Your team can ask from anywhere in the store, not only from the office.

![Back Office Home screen with a box to ask Chip a question and suggested questions grouped by Sales & trends, Margins & analytics, and How Vori works](https://mintcdn.com/vori/t7MfizrQDRapAAeG/images/chip/back-office-home-chip.png?fit=max\&auto=format\&n=t7MfizrQDRapAAeG\&q=85\&s=0110fd6dda00418fca758e4896908b1d)

> [!TIP]
>
> Pick up an earlier conversation from **Recent sessions** at the top of the page.

***

### How Chip works with you

* **Chip never changes anything without your okay.** When Chip prepares a change, you see a card in the chat. Select **Approve** to make the change or **Decline** to skip it.
* **Every answer shows its source.** Numbers match what you see in your own reports. When an answer comes from the help center, Chip lists the articles used under **Sources**.
* **Chip doesn't guess.** When Chip isn't sure of an answer, Chip says so.
* **Charts and tables open full screen on the handheld**, so they're easy to read on the floor.

> [!TIP]
>
> Rate each answer with a thumbs up or thumbs down. Your feedback helps Chip get sharper every week.

***

### Give your team access

To use Chip, a user needs the **Agent Chats** role. Agent Chats is an add-on role: stack it on top of the user's main role.

If someone on your team doesn't see Chip, add the Agent Chats role to their user. See [Understanding user roles](https://help.vori.com/getting-started-with-vori/meet-vori/understanding-user-roles.md) and [Manage users and roles in Back Office](https://help.vori.com/cashier-and-till-management/pos-user-access/manage-users-and-roles-in-back-office.md).

***

### Questions or feedback

Questions about Chip? Reach out to Vori Support at [support@vori.com](mailto:support@vori.com) or 415-779-0021.


## Related topics

- [Create transactions](https://help.vori.com/api/create-transactions.md)
- [Manage Users and Roles in Back Office](https://help.vori.com/cashier-and-till-management/pos-user-access/manage-users-and-roles-in-back-office.md)
- [Understanding User Roles](https://help.vori.com/getting-started-with-vori/meet-vori/understanding-user-roles.md)