> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Users and Roles in Back Office

> Add and manage your own Back Office users and control what each person can access with roles.

You no longer have to email Vori Support to add someone to your team or change what they can see. As a Banner Admin, you can add and manage your own users in Back Office and control exactly what each person can access with roles.

### Before you begin

* You need the **Banner Admin** role. Banner Admins can manage users across every store in the banner.
* Open **Users** in [Back Office](https://app.vori.com/retail/users).
* Have the person's **name and email address** ready.

<Note>
  Roles replace the old access settings Vori managed behind the scenes. Instead of asking Support to turn access on or off, you assign a role that grants the right access.
</Note>

### Add a user

<Steps>
  <Step title="Open the Users page">
    Go to **Users** in Back Office. You'll see everyone who currently has access, along with their role.
  </Step>

  <Step title="Add the new user">
    Select **New User**, then enter their name and email address. They'll use this email to sign in.
  </Step>

  <Step title="Assign a role">
    Choose the role that matches what this person does. See [Roles at a glance](#roles-at-a-glance) below to pick the right one.
  </Step>

  <Step title="Save">
    The user is added and can sign in with their email right away.
  </Step>
</Steps>

### Change or remove access

* **Change a role:** open the user and select a different role. The change takes effect the next time they sign in.
* **Remove access:** remove the user from the Users page. They will no longer be able to sign in to Back Office.

### Roles at a glance

Each role grants a specific set of access. Assign the one that matches the person's job — you can always change it later.

| Role              | What they can do                                                          | Scope  |
| ----------------- | ------------------------------------------------------------------------- | ------ |
| Banner Admin      | Full access to everything in the banner, including managing users         | Banner |
| Marketing Manager | Loyalty, campaigns, coupons, and shopper engagement                       | Banner |
| Store Admin       | Full access to everything in a single store                               | Store  |
| Pricing Manager   | Owns the catalog: products, retails, promotions, and invoices             | Store  |
| Pricing Clerk     | Day-to-day product and pricing work, without elevated configuration       | Store  |
| Buyer             | Onboards new vendors and items, and owns sourcing                         | Store  |
| Order Clerk       | Places orders against existing vendors                                    | Store  |
| Receiving Clerk   | Receives deliveries, manages inventory, and captures invoices at the dock | Store  |
| Front End Manager | Manages cashiers, tills, and lanes                                        | Store  |
| Accountant        | Reviews invoices and reporting                                            | Store  |
| Reporting         | Read-only access to reporting                                             | Store  |
| Agent Chats       | Access to the Vori AI assistant                                           | Store  |

<Tip>
  **Reporting** and **Agent Chats** are add-on roles. Assign one on top of another role when you want to grant that access specifically. For example, a Pricing Clerk does not see reporting or sales data — add the **Reporting** role only for the people who should.
</Tip>

### Related

* [Set Up Cashiers and Managers](/cashier-and-till-management/pos-user-access/set-up-cashiers-and-managers) — create POS logins for cashiers and store managers.


## Related topics

- [Manage EBT Eligibility in the Back Office, VoriOS, and the POS](/point-of-sale-pos/ebt-electronic-benefit-transfer/manage-ebt-eligibility-in-the-back-office-vori-os-and-the-pos.md)
- [Set Up Cashiers and Managers](/cashier-and-till-management/pos-user-access/set-up-cashiers-and-managers.md)
- [Frequently Asked Questions](/faqs.md)