How to troubleshoot the 10-key cashier keyboard

This article outlines the troubleshooting steps that should be followed if the POS 10-key cashier keyboard experiences communication issues.

Restart the POS App

• On the main cashier screen, select the gear icon in the bottom right corner of the screen. This will open the Device Status window.

• Select Restart App on the Device Status window

• Attempt to log back into the POS app using the 10-key to confirm it's working

Restart the USB Hub

• Locate the POS computer under the counter

  • The POS Computer is a Mac Mini locked within a security mount

• Locate the USB hub, which is plugged into one of the back ports of the POS computer

  • The USB hub should have several USB cables plugged into it.

    

• Unplug the host cable of the USB hub from the Mac Mini, then wait 10 seconds.

  • The host cable is the main cable that connects all other peripherals to the Mac Mini. It is the only cable that is permanently attached to the USB hub

    

• Plug the USB hub's host cable back into the Mac Mini

• Test the 10-key to confirm it is communicating.

Confirm the 10-key is plugged in

• Look back under the counter to confirm all cables plugged into the USB hub are securely inserted

  • There should be 2 to 3 USB-A cables leading into the USB hub

    • Receipt Printer

    • 10-Key

    • OPTIONAL: Handheld barcode scanner (not included in all POS installs)

Example of a USB-A cable head:

• If any cables are not secured into the USB, have the store user plug them back in

• Test the 10-key to confirm it is communicating.

Restart the Mac Mini

• On the cashier screen, use 3 fingers to swipe from the lefthand side of the screen towards the center.

  • If done correctly, this will minimize the POS app and display the home screen

• On the home screen of the Mac Mini, tap and hold on the  icon in the top left corner of the screen.

  • A dropdown menu should appear below the  icon

    

• Drag down to Restart on the dropdown menu, and let go to select it.

  • A new popup window should appear in the center of the screen.

    

• Tap the Restart button on the popup window

  • IMPORTANT: The Reopen windows when logging back in toggle should be left blank.

• Once the system restarts, enter the admin password when prompted.

  • The password is 654321.

• Log back into the VoriPOS app to confirm the 10-key is working.