Troubleshooting
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      How to factory reset a Socket Mobile device

      This article explains how to reset the Socket Mobile device if communication issues need to be resolved.

      Introduction

      This article walks through how to perform a factory reset on your Socket Mobile scanner and reconnect it to the Vori app.

      ✏️ Note -  These instructions are only for resetting a Socket Mobile scanner.

       

      Hardware Reset

      First, make sure the scanner is sufficiently charged. Assuming there's no power issue, please continue:

      • Close out the Vori app by double clicking the home button and swiping up on the app's screen.

      • Hold down the large scan button, then press the small power button until you hear 3 beeps.

      • Go into your iOS device's settings and toggle Bluetooth off.

      • Scan this barcode to do a factory reset:

      • After, the scanner will play several tones and then will automatically turn off.

      • Press the small power button until the scanner turns on (you'll hear 2 beeps) and scan this barcode to put the scanner in iOS Mode (make sure you hear 3 beeps after scanning this barcode):

      • After you hear the 3 beeps, go to Settings → Bluetooth and turn it back ON. Tap on Socket CHS then tap Pair and wait for it to connect.

      • Open the Vori app and select a vendor. If you hear a beep from the device after this, it should be connected. Press the large scan button to scan items.