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      How to identify card numbers when last four digits don’t match for Apple & Google Pay

      This article explains why tap payments show different last four digits on receipts and shows how to find the correct card number.

      Introduction

      When reviewing order history, the last four digits of a customer’s card may not match the physical card they used. This is because Apple Pay and Google Pay generate a unique Device Account Number for each transaction.

      Why Do the Last Four Digits Look Different?

      Instead of showing the actual card number, digital wallets use a secure, tokenized number for transactions. The last four digits displayed in the POS system or on the receipt reflect this token, not the customer's physical card.

      How to Find the Actual Card Number

      If a customer has questions about a charge, compare the last four digits of the receipt with the virtual card number stored on their device. This ensures accurate transaction tracking and avoids confusion.

      Where to Find the Virtual Card Number

      Apple Pay:

      1. Open the Wallet app on the iPhone.

      2. Select the card used for the transaction.

      3. Tap the More Information (i) button.

      4. Locate the Device Account Number (DAN).

      5. Compare the last four digits with those on the receipt.

      Google Pay:

      1. Open the Google Wallet app.

      2. Tap the card used for the transaction.

      3. Scroll to find the Virtual Account Number (or DAN).

      4. Match the last four digits with the receipt.