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Pair and Troubleshoot the Linea Pro Barcode Scanner

Learn how to connect and troubleshoot the Linea Pro barcode scanner with the VoriOS app.

Table of Contents 

Linea Pro Introduction

 

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The Linea Pro is a barcode scanner attachment used with Vori’s store iPhones to scan and manage products in the VoriOS app. 

  • The Linea Pro must be paired directly within the VoriOS app, not through the iPhone’s Bluetooth settings. 

  • When connected, the Linea Pro also charges the iPhone through its physical connection, ensuring uninterrupted use during shifts.

💡 Tip: If your handheld phone device is not compatible with the Linea Pro, use the built-in camera scanner in VoriOS.

 Pair the Linea Pro with the Store Handheld

Follow these steps to connect your Linea Pro to your handheld phone device.

  1. Enable Bluetooth on your handheld phone device
    1. Swipe down from the upper-right corner to open the Control Center.
    2. Check the Bluetooth icon:
      1. Blue = Bluetooth is enabled.
      2. White = Bluetooth is disabled. Tap to enable Bluetooth if needed. 
        Linea Pro Article Gifs
  2. Power on the Linea Pro

    1. Hold the power button (left side of the device) for 2 seconds until you hear a beep.

    2. Pull the trigger to confirm the laser activates. 

      1. If there’s no beep or laser, check the charge level of the Linea Pro, as outlined in the troubleshooting section.
  3. Pair the scanner in VoriOS
    1. Open the black VoriOS app and log in.

    2. Scroll right in the Devices section and tap Add Linea Pro.

    3. Tap, I heard the ring tone once the scanner powers on.

    4. Tap the Linea Pro from the available devices. 
    5. The scanner will automatically connect. 

Once paired, the Linea Pro appears in the Devices section of the home screen

💡 Tip: If the Linea Pro device tile is missing in the VoriOS app, update the app by searching for VoriOS in the App Store and selecting Update.

🎥 Watch a quick walkthrough below.

Troubleshoot Common Scanner Issues 

If your Linea Pro scanner isn’t working as expected, follow the steps below to diagnose the issue.

  1. Confirm the scanner is turned on.

    1. Pull the trigger. If no laser appears, press and hold the power button again and check if any blue battery lights flash.

  2. Check if the scanner is charged.

    1. Press and hold the power button and look for the blue LED lights on the side of the device. If no lights appear, charge the Linea Pro using the provided USB-C cable.

      1. If only one blue light is blinking, the battery is critically low.

  3. Verify device compatibility.

    • A Linea Pro can only be paired with one iPhone at a time.

    • If the scanner was recently used with another device, open the VoriOS app on that device, go to the Devices section, and tap Forget Device.

    • You can then re-pair the scanner with the new device.

  4. Check for successful pairing in the VoriOS app.

    • Open the app and look for the Linea Pro tile under the Devices section.

    • If the tile does not appear, update the app from the App Store, then tap Add Linea Pro to repeat the pairing process.

✏️ Note: If the Linea Pro doesn’t appear to charge, unplug it and try using a different Vori USB-C charging cable. Do not swap in third-party or non-Vori USB-C cables to test charging issues. Using incompatible cables may damage the device and void the warranty.

💡 Tip: If the scanner is paired and the laser works, but no data transmits to the app, use the camera scanner as a temporary backup. To access it, tap the Search Product bar on the home screen, then tap Open Camera to scan barcodes using the iPhone’s camera.

🚨Warning: If the Linea Pro is charged, powered on, paired correctly, and still not functioning, it may be defective. Please contact Vori Support. 

Troubleshooting iPhone Charging Issues 

If the connected iPhone is not charging from the Linea Pro, follow the steps below.

✏️ Note: The mounted iPhone is only expected to charge when the Linea Pro itself is plugged into a power source and actively charging.

  1. Confirm the Linea Pro is charging.

    • The Linea Pro's LED battery indicators should light up when connected to power. If they don’t, the charging cable or power source may not be working correctly.

  2. Check if the iPhone is fully mounted.

    • If the iPhone is not fully seated in the Linea Pro's cradle, the charging connection may not be aligned. Ensure it is securely mounted.

  3. Use the official Linea Pro charging cable and AC adapter.

    • Some third-party cables or adapters may provide enough power for the Linea Pro but not enough to also charge the connected iPhone. Always use the official Vori-provided accessories.