How to process a bottle deposit refund at the POS

This article explains how to complete a bottle deposit refund using the Vori POS.

Introduction

Bottle deposit refunds can be processed through the POS when a shopper returns an eligible item. The system requires that an item associated with a bottle deposit be added to the basket before the refund can be issued. There are currently two ways to complete this workflow.

Requirements

To process a bottle refund at the POS, the cashier must first add an item that has an associated bottle deposit to the basket.

Bottle deposit refunds may be issued in one of two ways:

1. Using the Quick Action button
2. Using the item's detail menu

Directions for these two options can be found below

Issuing a bottle refund using the Quick Action button

1. Add the product with an associated bottle deposit to the basket.

2. Select the Bottle Refund Quick Action button on the cashier screen.

   1. The product will convert from a sale item to the bottle refund.

Issuing a bottle refund using the item's detail menu

1. Add the product with an associated bottle deposit to the basket.

2. Tap the item in the basket, then select ...More.

3. Select Bottle Refund, then Create Bottle Refund to confirm the change.

   1. The product will convert from a sale item to the bottle refund.

Additional Notes:​

1. The bottle refund button will always change the last scanned item in a basket, or the manually selected item.
   1. To issue a bottle refund in the same transaction as selling a new item with a bottle attached, first issue the refund and then add the new item